Resupply Program FAQs

Resupply Program notifications are sent based on insurance eligibility. Typically, it will be 3-months from your last supplies order.
You may add a note with your order request. A team member will review your request and follow up as necessary.
The order menu will show what supplies are eligible. It will also show the next eligibility date for items not currently eligible.
If your order contains supplies not eligible for insurance coverage, you may order those items subject to self-pay rates. We will not bill your insurance for these items, and you will be responsible for any out-of-pocket costs. Place this order by calling 888-276-3237 (Option 1), emailing [email protected], or online here.
The questions help to verify that all the information we have on file is current. If the information has not changed, you may skip those steps.
You may opt-out at any time. You may call 888-276-3237 (Option 1), email [email protected], or unsubscribe at the bottom of each Resupply Program email notification. Look for the following banner.
No. Only patients enrolled in the Resupply Program who prefer to receive eligibility notification before placing their order will receive these reminders.
Our Auto Supply program allows you to receive supplies automatically when you are eligible for them through your insurance. Inquire about enrollment by calling 888-276-3237 (Option 1), emailing [email protected], or online here. Note that some insurance companies do not allow for Auto Supply.
You can discontinue enrollment in the Auto Supply program at any time. We can switch your preference to receive Resupply Program notifications. Let us know your preference by calling 888-276-3237 (Option 1), emailing [email protected], or online here.