Below are answers to frequently asked questions regarding our new Resupply Program:
Question: When will I receive Resupply Program notifications?
Answer: Resupply Program notifications are sent based on insurance eligibility. Typically, it will be 3-months from your last supplies order.
Question: What if I want to order supplies that are not on the list of supplies provided?
Answer: You may add a note with your order request. A team member will review your request and follow up as necessary.
Question: How do I know my supplies are eligible through insurance?
Answer: The order menu will show what supplies are eligible. It will also show the next eligibility date for items not currently eligible.
Question: What if I want to order supplies not eligible for Insurance Coverage?
Answer: If your order contains supplies not eligible for insurance coverage, you may order those items subject to self-pay rates. We will not bill your insurance for these items, and you will be responsible for any out-of-pocket costs. Place this order by calling 888-276-3237 (Option 1), emailing resupply@qualitydme.com, or online here.
Question: Why are there so many questions in the questionnaire?
Answer: The questions help to verify that all the information we have on file is current. If the information has not changed, you may skip those steps.
Question: What if I would like to opt-out of these Resupply Program notifications?
Answer: You may opt-out at any time. You may call 888-276-3237 (Option 1), email resupply@qualitydme.com, or unsubscribe at the bottom of each Resupply Program email notification. Look for the following banner.
Question: Will I receive Resupply Program notifications if currently enrolled in your Auto Supply program?
Answer: No. Only patients enrolled in the Resupply Program who prefer to receive eligibility notification before placing their order will receive these reminders.
Question: What is your Auto Supply program, and how do I enroll?
Answer: Our Auto Supply program allows you to receive supplies automatically when you are eligible for them through your insurance. Inquire about enrollment by calling 888-276-3237 (Option 1), emailing resupply@qualitydme.com, or online here. Note that some insurance companies do not allow for Auto Supply.
Question: I prefer Resupply Program notifications. How do I discontinue enrollment in the Auto Supply program?
Answer: You can discontinue enrollment in the Auto Supply program at any time. We can switch your preference to receive Resupply Program notifications. Let us know your preference by calling 888-276-3237 (Option 1), emailing resupply@qualitydme.com, or online here.
