NOTE: The following notice does not apply to patients who own ResMed or Fisher & Paykel brand CPAP or BIPAP devices. Please disregard this notice if you do. We apologize for any inconvenience as we work to inform our community of an industry-wide recall situation.
To All Our Patients,
For those affected by the Philips Respironics Voluntary Recall, we want to take this moment to update you on the latest developments. While there are no drastic changes, we hope that continued updates keep you well informed as the recall situation progresses.
As of June 22nd, Quality DME now has the opportunity to onboard all current users of the affected devices into the Philips Recall system. Onboarding will allow Philips to notify all users of the affected products. Patients should expect outreach from Philips to confirm their request to replace or repair their machine – the timeframe for this follow-up outreach is yet unknown.
From what we can tell, responding to the outreach is no different than completing the registration process we’ve already recommended to our patients. We would advise that you respond to the outreach even if you have already registered online. Whether through the online registration or response to the outreach, you must take action to initiate the recall process. Self-register online Here or respond to the pending outreach from Philips Respironics.
Regarding repairs or replacements of affected devices, we confirmed:
- Repairs or replacements for affected CPAP, Auto CPAP, BIPAP, and Auto BIPAP devices are handled directly through Philips Respironics.
- Repairs or replacements for affected advanced therapy devices, including BIPAP ASV, BIPAP ST, or BIPAP AVAPS, are handled directly through Quality DME.
Note that at this time, the repair/replacement process handled by Quality DME is unclear as Philips has not provided us with replacements or the means to repair the devices. We will continue to follow up with Philips Respironics to seek further guidance on this solution.
Currently, Philips Respironics has not offered an estimated timeframe for processing the replacement or repairs of the affected devices. We understand that most of our patients want answers regarding a timeline for replacements or repairs. We will be persistent and will get those answers from Philips Respironics as soon as we can.
We will continue to pass along timely information through our Emergency Newsletter as we learn more. In the meantime, should you have any questions, please feel free to email us at recall@qualitydme.com.
Kindly,
Mike Austin
President, Quality DME, Inc.
Copyright © 2021 Quality DME, Inc., All rights reserved.
